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UNIT – I
Principles and Practices – I
Introduction – Quality Gurus – Benefits of TQM – Quality Dimensions – Products and Services, Leadership and
TQM, Characteristics of Quality Leaders. The Deming Philosophy – Quality Councils – Strategic Planning –
Customer Satisfaction – Customer Perception of Quality – Service Quality – Customer Retention – Employee
Involvement – Employee Survey – Empowerment – Gain Sharing – Performance Appraisal.
UNIT – II
Principles and Practices – II
Continuous Process Improvement – The Juran Trilogy – The PDCA Cycle – Kaizen – Reengineering. Supplier
Partnership – Partnering – Sourcing – Supplier Selection – Supplier Rating – Performance Measures – Basic
Concept – Strategy – Quality Cost – Bench Marking – Reasons for Bench Marking – Process – Understanding
Current Performance – Pitfalls and Criticism of Benchmarking.
UNIT – III
Tools and Techniques – I
Information Technology – Computers and the Quality Functions – Information Quality Issues – Quality
Management System – Benefits of ISO Registration – ISO 9000 Series Standards – Internal Audits.
Environmental Management System – ISO 14000 Series – Benefits of EMS – Relation to Healthy and Safety
– Quality Function Deployment – The Voice of the Customer – Building a House of Quality – QFD Process,
Six Sigma.
UNIT – IV
Tools and Techniques – II
Quality by Design – Benefits – Communication Model – Failure Mode and Effective Analysis – Failure Rate, FMEA
Documentation – The Process of FMEA Documentation – Product Liability – Proof and Expert Witness. Total
Productive Maintenance – Promoting the Philosophy and Training – Improvements and Needs – Autonomous
Work Groups.
UNIT – V
Management Tools
Management Tools – Introduction – Forced Field Analysis – Tree Diagram – Process Decision Program Chart
– Statistical Process Control – Cause and Effect Diagram – Histogram – State of Control – Process Capability
– Experimental Design – Hypothesis – Orthogonal Design – Two Factors and Full Factors – Quality Strategy
for Indian Industries – Quality Management in India.
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CategoriesManagement
Format EPUB
TypeeBook