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UNIT - I
Consumerism
Concept - Need and Scope of Consumerism- Origin of Consumer Movement – Consumer Movement in India - Marketization and Consumerism in India - Consumer in India - Consumer of Goods and Services - Professional Services - Medical, Legal, Educational and Welfare Services- Rights and Responsibilities of Consumerism- Unfair Trade Practices – Consumer Voluntary Organisations.
UNIT - II
Consumer Protection Act, 1986
Objectives – Definition of Terms – Complainant, Consumer Dispute, Defect, Deficiency in Service, Service, Unfair Trade Practices, Restrictive Trade Practices - UN Guidelines for Consumer Protection. Emergence of New Consumer Movements: Green Consumerism. Consumer Action Groups, Consumer Resistance, Consumer Boycotts, Lobbying, Consumer Guidance - Nature and Functions- Role and Working of Consumer Voluntary Organisations in Grievance Settlement.
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CategoriesManagement
Format EPUB
TypeeBook